Returns & Refunds Policy
Because our products are custom branded specifically for your business or event, we are unable to accept returns on personalised items unless there is a manufacturing defect or a printing error on our part.
Defective or Incorrect Items
If your order arrives damaged, defective, or incorrectly printed (i.e. different from the approved artwork proof), please contact us within 5 business days of receiving your order.
- Send photos of the defect/error to WhatsApp: 065 399 2082
- We will arrange a reprint or refund at no charge to you
- Items must be in their original packaging where possible
Non-Returnable Items
- Custom printed or engraved items (where artwork was approved)
- Golf balls with personalised logos
- Clothing with embroidery or sublimation print
- Items that have been used or altered
Order Cancellations
- Cancellations must be requested before artwork is approved and before production begins
- Once production has started, cancellations cannot be accepted and no refund will be issued
- A 10% admin fee applies on cancellations made after order confirmation
Unbranded / Stock Items
For any unbranded stock items (if applicable), returns are accepted within 7 days in original, unused condition. Return shipping costs are for the customer's account.
Contact
📞 065 399 2082 | 💬 WhatsApp Us | 📧 admin@sjbrisk.co.za